Effective Date: February 16, 2026
Last Updated: February 16, 2026

Grand View Roofing & Exteriors (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, including information collected in connection with our SMS messaging services provided through Dialpad and related carriers. This policy is publicly accessible and applies to all visitors, customers, and users of our website and messaging services.

1. Information We Collect and Why

We collect personal information only as necessary to operate our business and provide roofing services, customer support, and SMS communications.

A. Information You Provide Directly

Contact Information: Name, phone number, email, property address, project details
Purpose: To provide roofing estimates and services, communicate about appointments, service updates, invoices, and project status.
SMS Opt-In Information: Mobile number, date/time of opt-in, opt-in method, consent confirmation
Purpose: To document consent and send requested SMS alerts, updates, or promotions.
Customer Support Communications: Messages you send or replies to SMS
Purpose: To respond to inquiries and provide service support.

B. Information We Collect Automatically

IP address, browser type, device info, pages visited, time on site
Purpose: Website security, performance analysis, and service improvements.

C. Information We Receive From Third Parties

Scheduling platforms, lead services, payment processors
Purpose: To process service requests, complete transactions, and manage customer accounts.

We use third-party information only in accordance with this Privacy Policy.

2. SMS Messaging, Consent, and Opt-In

By providing your mobile number and opting in (via web form, verbal consent, or other
approved method), you consent to receive SMS messages from Grand View Roofing &
Exteriors:

Appointment confirmations
Project updates
Billing notifications
Customer service communications
Limited promotional messages (if applicable)

Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP. For help, reply HELP or contact us directly.

3. Prohibited Content

All SMS messages sent through our service must not contain illegal, misleading, fraudulent, or deceptive content, including but not limited to:

Hate speech, threats, or harassment
Fraudulent offers or scams
Promotion or sale of illegal or illicit goods or services
Content violating intellectual property or privacy laws
We reserve the right to block, remove, or report any messages that violate this policy.

4. No Selling or Sharing Mobile Data

We do not sell, rent, trade, or share your mobile phone number, SMS opt-in data, or consent information with third parties or affiliates for marketing purposes. Sharing is permitted only with service providers who assist in delivering our services (e.g., Dialpad, carriers, hosting providers, CRMs) or as required by law.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:

Secure access controls
Password-protected systems
Encryption where appropriate
Restricted employee access
Regular system monitoring
While we take appropriate measures, no system can guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to:

Provide requested services
Maintain business and tax records
Comply with legal obligations
Enforce agreements

Information is securely deleted when no longer needed.

7. User Rights

Depending on your jurisdiction, you may have the right to:

Access your personal information
Correct inaccuracies
Request deletion
Withdraw SMS consent

To exercise these rights, contact us using the information below. Verification may be required.

8. Cookies and Tracking

We may use cookies and similar technologies to:

Ensure proper website functionality
Analyze traffic and performance
Improve user experience

You may adjust browser settings to manage cookies.

9. Disclaimer – SMS Delivery

We are not responsible for delayed, failed, or undelivered SMS messages due to factors beyond our control, including carrier limitations or technical errors.

10. Compliance with Laws

You agree to comply with all applicable laws, regulations, and rules in connection with your use of our SMS services. You are solely responsible for ensuring compliance and for any content you provide.
You may not use our services for any unlawful or prohibited purpose. We reserve the right to investigate and take appropriate legal action against anyone who violates this provision, including reporting violations to law enforcement authorities.

11. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the revised policy.

12. Contact Information

Grand View Roofing & Exteriors
5471 NJ-42 Blackwood NJ 08012
Phone: 856-681-0100